Career

Work Location: Navi Mumbai
As a restaurant captain you are responsible to promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served. Establishes rapport with guests to build guest loyalty and gather constructive feedback to ensure satisfaction of every individual guest. Also to handle daily team member relations, and encourage problem solving by team members through proper training and empowerment.
Responsibilities:

• Always greet and welcome guests promptly in a warm and friendly manner.
• Always thank and give fond farewell to guests conveying anticipation for their next visit.
• Assist guests with table reservation.
• Assist guests while seating.
• Ensure guests are serviced within specified time.
• Has a good knowledge of menu and presentation standards.
• Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.

Work Location: Navi Mumbai
Primarily responsible to ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff and maintaining a calm, professional environment at all times. Supervises andassign duty roster for F/O attendant, Concierge, Bell Counter, Guest Relations and Business Centre. Responsible for VIP movement in the Hotel.
Responsibilities:.

• Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guests.
• Assists in VIP's arrival departure in absence of guest relation officers.
• Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.
• Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.
• Assists in sending guest messages or faxes.
• Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows
• Assists in handling room lock problems.
• Prepares and checks for VIP's arrival and escorts guests to rooms.
• Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
• Operates the front office computer system in order to assist front office attendants.
• Checks group department, fit and ensure switchboard makes appropriate wake up calls.
• Handles guest complaints and other related problems and reports on the Assistant Manager's log book.
• Assists reception, business centre, cashier, concierge and bell captain during they are busy.
• Answers guests inquires, handles complaints and attend to the needs of the guests.
• Approves and sign for allowances, rebates etc., as required by Front Office Cashier.
• Authorises charges to be made for late departures and/or compliments on them.
• Promotes and maintains good public relations.
• Motivates and maintains good staff relations.
• Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.
• Follows up in credit check report, liaise with credit manager.
• To responsible for front office operation during the absence of Front Office Manager (HO).
• To discuss all matters that needed to follow up with the next shift Reception Manager.
• Approves the working schedule for the front office attendants and submits them to front office manager (HO).
• Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behaviour, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders.
• Assigns and Approves Duty roster for all Front desk staffs.

Work Location: Navi Mumbai
Responsibilities: The Housekeeping Room Attendant is responsible for cleaning and servicing assigned rooms or areas according to established standards and procedures including: making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removal of trash etc.

Work Location: Navi Mumbai
Responsibilities: Some typical job duties of air conditioning technicians include reviewing blueprints, installing air conditioning systems, testing systems for proper functioning, performing emergency repairs, maintaining tools, ordering supplies, and making routine adjustments to maximize operational efficiency.

Work Location: Navi Mumbai
Responsibilities: Accurately measuring meal ingredients for the Chef de Partie. Preparing meal ingredients, which includes seasoning of different meats as well as washing, peeling, and chopping vegetables and fruits. Preparing basic salads and sauces as directed by the Chef de Partie.

Work Location: Navi Mumbai
Responsibilities: Pastry chefs are in charge of the baking aspect of kitchens and restaurants, delivering cakes, breads, and any bread based components to meals. Pastry chefs work with a team of bakers and cooks to prepare, bake and decorate their food, and must keep their team organized, stocked and motivated.

Work Location: Navi Mumbai
Responsibilities:

• Implement control on quality along with consistency of every eatable item served.
• Develop and adapt work schedule as per prevailing work pressure and occupancy.
• Involve in ordering and receiving ingredients required in kitchen.
• Implement departmental line-ups regularly as routine.
• Control, maintain and manage kitchen inventory and food supplies.
• Ensure all ingredients for preparing food are in right supply on time.
• Support and facilitate control on food cost.
• Convey clearly any maintenance of kitchen equipments and other security problems.
• Prepare on time and tasty 3 meals everyday having items from approved menu.
• Utilize service of direct preparation or supervision of some other cook helpers as required.
• Develop and maintain professional relations with vendor.
• Gather data, compile, review and submit essential reports.
• Inspect and ensure best functioning of all kitchen equipment is as per given manufacturers instructions.
• Supervision other cooks and helpers directly including to schedule and ensure adequate coverage of cooks for meal preparation.
• Develop and supervise preparation of specialized menus' for customer events.

Work Location: Navi Mumbai
Responsibilities: As a Food and Beverage cost controller, you are primarily responsible for calculating costs of food and beverage items and also responsible for the short and long-term planning of the f&B controlling and pricing aspects. Additionally responsible to record information and produce control reports periodically to help maintain a suitable inventory of food and beverage items for the entire hotel. He/she also changes the price of menus items based on the costing information they collect and also actively take part in engineering the menu in terms of the pricing.

• Able to effectively control the Food & Beverage Cost.
• Control the Food and Beverage outlets in terms of wastage, pilferage and efficiency.
• Prepare variance analysis for food & beverage and communicating with relevant parties.
• Update and maintain receipts into the systems (FMC).
• Check and verify voids in the POS systems.
• Check and verify discounts on the POS systems.
• Check and verify any happy hours discounts.
• Check and verify all complimentary sales in POS systems.
• Check and verify all staff meals and staff discounts.
• Check and verify all Package meals.
• Check and verify all settlements done on the POS system.
• Check and cross verify if all sales have been transferred correctly to the Property Management systems (PMS).
• Check and verify for any lost postings.
• Check the cost of sales in all F&B outlets and ensure that the costs are within budget.
• Check the menu pricing on the POS systems and ensure the correct prices are loaded.
• Check the restaurant and bar checks on daily.
• Check the complimentary and confirm that all are approved.
• Daily Import of Micros Sales to Materials Control system.
• Tally all end of shift reports generated from all POS tills.
• Continuously study weaknesses in F&B control implemented at the Hotel and provide suggestions for improvements.
• Check the daily Food & Beverage revenues report submitted by the income audit for the accuracy of covers and average check.
• Responsible for linking the articles and Recipes in Material Control.
• Responsible for preparing daily Food and Beverage Report and distribute to management.
• Responsible for monthly F&B Report and distribute to management.
• Responsible for surprise spot checks at all F&B outlets.
• Prepare Duty Drinks and management report and confirm that this is as per entitlement.
• Prepare the daily and monthly cost report department in relation to cost of sales.
• Prepare daily staff meal cost report.
• Participate in stock taking at the restaurants.
• Spot check on the receiving department to ensure that the scales are correct and goods are checked for quality.
• Check and ensure that no material is issued out from the store without requisition or approval from the respective department head.
• Check and ensure all menu items have a recipe.
• Coordinate with restaurant management and finance to sort out issues pertaining to F&B.
• Update selling prices in POS as per the instruction from authorised persons.
• Maintain the security of the information held by the department.
• Responsible to maintain the Menu Pricing, Consumption and POS systems.
• Any other tasks as and when required by the management.